stuck up, arrogant bunch of amateurs,
Jun 10, 2010
reviewer: Maria
from UK
BA treat their customers like they don't care about them at all. I had to wait 3 hours for my luggage because BA refused to pay luggage handlers overtime! Found myself on Heathrow in the middle of the night. The only way home being 3 night busses or a 100 pounds cab ride and BA just couldn't care less.
This Airline(BA) should not exist!,
Apr 01, 2010
reviewer: Alex Munteanu
from Ukraine
Probably my worst flying experience (I fly over 100,000 miles per year, hold Senator card w Lufthansa, also quite often w KLM): long lines, slow service, delayed flights, de-motivated, arrogant and numerous staff, especially on-ground. My luggage got lost and never found. BA does not even care to respond to my claims/emails. This airline should not exist!
What has happened to BA,
Mar 02, 2010
reviewer: Dave
from UK
Flight from London LHR to Mumbai and return.Outward flight on an old 777,return flight on a 747-400- both flights full.
Cabin crew were sloppily dressed and "mature"-which is not a problem butthey looked fed up most of the time.
Main complaint was the food- outward dinner "curry or veg curry"- dried out and tasteless accompanied by little unlabelled pots of accessories- you have no idea whether it was condiments or dessert."Breakfast" was a curried roll- old and stale.Return flight meal was a breakfast- a tasteless mix of so called scrambled egg and potato- the chpice was again "veg or non veg" there is no menu.
The 747 had a problem with the interconnecting telephones- and "doors to manual"was checked by the cabin crew standing on one side of the aisle and giving a thumbs-up along the length of the plane when this had been achieved.
BA needs to sharpen up its image- it comes across as a "couldnt care less" airlne.Cost cutting -yes but not in areas that matter.
British Airways- Seconds away fr being flushed down the loo,
Jan 23, 2010
reviewer: mario lopez
from UK
London Heathrow - Denver International (Return) - Boeing 777-200
Paid roughy £1500 for World Traveller Plus for so called wider seats, legroom etc, but
All I got was:
(a) Unattentive flight attendants - No one bothered to answer the flight attendant page button despite having pressed the button repeatedly over a 3-4 hour period. In the end I had to flag one down as he was passing through the aisle.
(b) Stale yoghurt in my breakfast - Yoghurt was off and smelt awful !
(c) Used cup from previous flight underneath the seat in front of me.
(d) Overall presentation, decor , upholstery, floor looked like a 3rd world airline
(e) Flight attendants looked half a century old and unattractive, and came across as being racist/xenophobic from my observations - Struggled to greet non whites as well as provide an equivalent service they would graciously offer to a white person.
(f) Baggage was delayed by 1 hour. No issues with other airlines during the same period.
Avoid BA at all costs, if possible.
BA inconsistent,
Oct 25, 2009
reviewer: Deborah Dee
from UK
Joining a cruise and upgraded to Club Europe on outward flight to NCE on 17 OCT. Light meal appropriate to time of flight and crew in both cabins were outgoing and efficient. Didn't have the option of upgrading on return flight ATH to LHR on 24 Oct. It was a 4 hour flight - bar offered before the meal. Starter salad delicious and this as a larger portion would have been better than the main course which was apparently chicken but seemed to be the pressed reconstituted type and rather nasty. Coffee and tea offered quickly but no seconds. No second drinks offered except a meagre juice or water trolley.
Fog,
Oct 10, 2009
reviewer: Jennifer Walker
from Scotland
Imagine, BA causing fog to delay your flight! How dare they delay a flight for your safety! It is absolutely shocking that you were 'interupted' while standing in a queue, I mean that is such an important thing to be doing! I hope you had the girl shot(this is sarcasm, in case you are too dumb to understand). I have been flying BA for 20 years and any problem I have had has been caused by other idiotic passangers making bookings in the wrong name, turning up late, wandering about when the seatbelt sign is on and moaning about every minute detail. Personally, I would rather be late than get on a plane deemed dangerous. Things break, including aircraft. Get over it! Considering the economic climate at the moment it is no wonder they have stopped the buffet, why does everyone feel the need to stuff their faces the whole journey anyway?? Get a life, people have real problems.
Park a plane??,
Oct 10, 2009
reviewer: Jennifer Walker
from Scotland
Sorry, forgot to say previously, BA do not decide where the plane is 'parked', I am sure they would rather it was nearer the terminal building. Good god, you people are dumb!
Good airline overall, but can be inconsistent recently,
Aug 14, 2009
reviewer: Stephanie
from Geneve
Fly club or first , in the past sometimes complaints could have been made about a "so so" staff attitude, and a not so good meal, but recently I found that the service was sloppy and unfriendly, food has really gone down hill, no more buffet on long flights in F..come on BA you can do better..
Credit to BA,
Mar 30, 2009
reviewer: Deborah Dee
from UK
Club World flights to Canada. To Vancouver upper deck on 747. The 2 cabin crew were excellent - attentive and friendly. Returned from Toronto on 777. Very good service. Nice to find a return to stemmed glasses for wine instead of the small dumpy ones! Lounge staff good. Only gripe is that checking in online we were unable to bring up the seat plan on a Blackberry so had to accept the seats allocated (we did change them at Toronto airport).
British Airways leaves its customers stranded,
Feb 22, 2009
reviewer: Coel
from UK
British Airways have cancelled my husbands flight home from India to London and haven't bothered to tell him. I just happened to check his BA booking on line & it wouldn't let me in saying "ALL FIGHTS HAVE FLOWEN". I had to check the Agents on-line booking to see that it had been cancelled.
They wouldn't talk to me & gave me the WRONG telephone number for their office in India to give to him.
Hopeless DONT ever use them, they are awful
Don't travel British Airways!!!,
Jan 14, 2009
reviewer: Sushma Bharath
from India
WHY ONE SHOULD NOT TRAVEL BY BRITISH AIRWAYS
Our flight from Delhi to San Francisco via Heathrow started off on a rather bad note with fog delays causing the flight to move from 3:30 AM on the 30th December, to 7:30 AM. However, we were informed of the same by phone, and accordingly changed our plans to reach the airport by around 5 AM. I think I can pinpoint that THIS is probably where the nightmare started.
As we were standing in the check-in line, we were interrrupted by a BA employee who surreptiously informed us that the flight, BA 142, on the 30th December 2008 was further delayed to 11 AM. We looked around in confusion, since no sign reflected the change. However, due to her insistence, we called up our pickups in San Francisco, and informed them of the change. When we reached the counter, however, we were more confused since the BA check-in lady, a young woman named Ashika seemed completely unaware of any change and calmly disregarded the info change to pack off our luggage. Since she was so convinced, we called our people back to tell them that there had been no change in our programme. However, I insisted that she call the representative and tell her to stop spreading wrong information - which is when she made a call and realised that the flight had been changed. I found it highly unacceptable, that a BA desk rep did not even know that there was a change in itinerary and in fact after that, behaved like having that information was not her problem. Unbelievable!
The only high point was because of the mix-ups, we got to travel Club class for the first part of our journey (or rather because they had to stuff lots of people into our flight) which was to Heathrow. But since we reached Heathrow late, we missed our connecting flight to San Francisco, originally planned for 1040 AM on BA 285 and had to stay a night in London.
When we finally boarded our flight to San Francisco, which was the same flight as above, but an entire day later, I had to go through the entire flight (a good 9 hours) with no food - simply because the travel information had not been updated by BA, and so there was absolutely no extra vegetarian food on the flight. I was curtly told I should have informed the officials during the booking, and they completely ignored me when I insisted that my preferences were even on my tickets more than 3 months ago, it was just that BA had not bothered to transfer the data. However, through the trip, there was no effort made by the crew to try and help us out (there were more people like me, who's food prefs had not been updated by BA), and instead we had almost feel like it was our fault for not eating the 'sea bass'. (In fact one crew member insisted rudely that I should try it as an option - she just did not seem to understand that it was not a matter of fussy eating, it was a matter of vegetarianism.)
Finally when we reached San Fran, our troubles reached their zenith when out of our 3 bags, 1 bag did not make its appearance. On questioning the BA staff, they told us that it was coming on the next flight and would be couriered to our house. Tired, hungry and in no mood to argue with such incompetence, we didn't even put up a fight. But days passed, and there was no sign of the bag. Repeated calls were to no avail and finally after 6 days, we physically went to the airport, hoping to get some answers there. However, after waiting for almost 4 hours, the baggage services were nothing short of rude, saying that they had tons of bags lying at Heathrow and that we should stop complaining or creating a fuss - almost like its a gift to get your luggage along with you when you arrive at your destination! When we asked for at least compensation, since my husband was left in San Francisco in single digit temperatures with no shoes, coat, sweaters or clothes - we were made to wait till finally because of our insistence, anger or just because they wanted to get rid of us, they gave us $400 to temporarily keep us happy.
It has now been 15 days since we reached the US, and not once has BA on its own accord even called to let us know anything about our luggage. I am truly disgusted at their behaviour, and what is more shocking is that everyone seems to know that BA is never to be trusted in terms of customer service or luggage. We have consciously decided never to travel BA again, and to inform all our friends and family as well (who already seem to know anyway) and would like to advise everyone to do the same.
Travelling Antalys - Gatwick both ways the food option was the same. It was a bulgur based cold salad with cubes of cheese and tomato etc. as it was winter i did not find it at all appetising. alongside there was a small cheese and chutney wrap which was sickly and damp.
the best part was a slice of fruit cake in a packet. Very disappointing
Disappointing long-haul experiences in Club World cabin,
Dec 06, 2008
reviewer: Rus Newton
from UK
I recently travelled business class long-haul with British Airways. First flight was London Heathrow (terminal 5) to Narita, Tokyo. Flight started off badly because even though this is a 13 hour flight, nobody seemed to consider it necessary to park the plane near the terminal building, so first we had to catch a bus to the plane. Good thinking, BA. Flight attendants were 'too busy' to hang up my jacket, which is not really the welcome I was expecting in business class. It got worse from there because, having taxied to the end of the runway, we turned back because apparently someone in Economy was drunk and became abusive. Now, I don't know how difficult this passenger was being, but it caused us to sit on the tarmac for two hours whilst we returned to the gate & waited for police to escort well actually, carry) the offender from the plane. So how badly behaved does someone have to be before it is worth delaying 400 other people by two hours? I would apply a pretty severe hurdle to that situation, and my feeling is that the 'precautionary principle' means crew are incented to 'be on the safe side' causing delays where none was really justified. I returned two weeks later via Singapore. We boarded the aircraft on time, and were told there would be a slight delay while the remaining passengers & bags were loaded on to the aircraft. That slight delay ended up being more like ninety minutes.... during which time we were not informed of what was going on. Again, this is a long flight, leaving late at night and I am certain passengers were tired and would have appreciated a little more sympathy and information. BA gets onto my 'avoid' list as a result of these experiences.
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stuck up, arrogant bunch of amateurs,
Jun 10, 2010
This Airline(BA) should not exist!,
Apr 01, 2010
What has happened to BA,
Mar 02, 2010
BA inconsistent,
Oct 25, 2009
Disappointing long-haul experiences in Club World cabin,
Dec 06, 2008