 worst customer service ever,
May 06, 2008
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reviewer: Craig D.
from USA
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I received the worst customer service of my life from South African Airways and i am not prone to exaggeration. I'll spare you the details of the whole story, in a nutshell i was without my luggage for 5 days while on vacation because of two SAA flight delays and what was either a lie to placate me or just really bad misinformation that came from a SAA agent. it cost me approx. $100 dollars in international phone calls and train tickets to the airport in Narita Japan to get my delayed/lost luggage. SAA has consistently denied me a genuine apology and any compensation for my time and money getting my luggage back. While trying to talk to any customer service agent on the phone or over email i was consistently treated rudely and promptly passed off to someone else who was equally as rude and unhelpful.
Please reconsider using SAA as your carrier. |
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 Flight from Hell,
Nov 23, 2007
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reviewer: Les Constable
from UK
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Flew with South African Airways on 18th October 2007 from Cape Town to london Heathrow(Flight SA 220). Shortly after take off the cabin staff came round with the first drinks service. We ordered 2 gin & tonics to which the flight attendant replied we have had a run on tonics and I only have 1 left. Bearing in mind this was the first drinks service and we were sitting mid section I questioned this. He went away and came back with another tonic. He then asked if we wanted wine with our meal. We asked what was on the menu to which he replied "I don't know". We tried to explain that if it was chicken we would like white wine or red if it was a red meat. He then seemed a bit flustered and said I must serve the other customers to which we said carry on serving the other passengers.He did come back some 20 minutes later and informed us of the dinner options.
I started to watch a movie and got 30 minutes into it when the screen flickered & went blank. Apparently some seats were unable to watch the entertainment and the crew were re-programming the software. Dinner arrived and I was into my coffee. I had my cup upto my mouth and my arm was hit by the flight attendant walking backwards with his trolley. I ended up with coffee all down the front of my shirt. This was the last straw. I asked to see the senior flight attendant who came to see me some 30 minutes later. She appologised for the accident but did not seem to take any responsibility for her crew not knowing what was on the dinner menu.
After 6 attempts to re-load the entertainment system and some 90 minutes later my screen came back to life but I understand that several seats did not get theirs back for the whole flight.
I did Email SAA and got back a standard customer complaint reply. They did not appear to be interested. |
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 Flying with SAA,
Aug 19, 2005
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reviewer: Sasha Bean
from South Africa
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Generally good service but does tend to fluctuate at times. Good service between SA and Europe as well as between SA and Australia.
Flying economy on the Airbuses between SA and Frankfurt has very LITTLE leg room but video on demand does make up for it.
Food average. Flight crew service average to poor. Can be brash and abrupt at times.
Take your own snacks on flights longer than 8 hours.
Overall average.
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