THis is the worst airline i've ever flown in.
After our flight was cancelled due to their crew refusing to work, we were told by their staff that we can claim compensation for 250 EU each person. Another option is to take the hotel they will pay for. We chose to take the money, which we need to claim online. I didn't have a good feeling about this. After submitting the claim, they are now telling us that we are NOT ENTITLED FOR COMPENSATION due to "extraordinary circumstance." This organization is completely a dishonest and this shows they have no respect for their customers. I will never take them again and will also alert all my friends regarding this so they won't have to experience what i had.
Easy Jet. . . More like Difficult Jet !,
Jun 07, 2010
reviewer: G Rennat
from Canada
Easyjet.. More like difficult jet. I'll keep this simple then:
1) flight listed for about 90 euro.
2) I went to book extra weight the night before my flight (because at that point I had packed my bags) and the easyjet computer credit system was down, (with an explanation from easyjet about the inconvenience), so, I was forced to book the extra weight at the airport the next morning. This costs more money than booking online.. I thought that they would be aware of and understand the situation at the airport (because it was easyjets own fault) and surely allow me to book the extra weight at the on-line price..
3) The next day at the airport they charged me the airport fee for the luggage (an extra 100 Euro over the online cost) despite my explanation of the situation.. Even at the airport, the easyjet credit system was still not working, and I was forced to take out cash in order to pay them.
4) So now, I searched for their customer service phone # (which is so hard to track down i thought !) and called.. spent twenty minutes speaking to one guy and his manager.. who in the end told me 'you've actually called the wrong department and you'll have to call back and select option 2'.. .ok...
5) Called back for option 2, and sure enough, they will not refund me the difference between the online cost and what I paid at the airport.
This is ridiculous. What was a 90 Euro flight with two checked bags weighing a total of 40 kgs ended up costing me 356 Euro.. 356 Euro !!! Holy smokes.. Give them a cm and they take a km.
All in all this was the first and last time I will ever fly with this company. it was a horrible experience.. Even the customer service reps.. they didn't offer any support, just an answer with the only explanation that 'I should have read the terms and agreements' yeah thanks, Tips.. that reaaaally would have made a difference in my situation.
Don't Fly Difficult Jet !! err Easy jet,, whatever.. I can't stomach calling this business easy jet.
In response to Lynne,
Apr 03, 2010
reviewer: Jack
from UK
I would just like to add, Lynne, that as it was a case of extreme weather, that the cancellation was no fault of easyJet's. I'm sure you would also be complaining if they did not cancel the flight, and it crashed due to ice on the runway?
I understand that it can be frustrating when you have a holiday booked, and you can't get there, but realistically, from a business perspective, how could easyJet help? Refund you the hotel and car hire etc?
In response to them not helping you find an alternative, I agree, ethically, they should help. However I'm sure you can imagine the immense pressure staff were under dealing with the huge amount of disruption caused by mother nature.
Lastly, every member of staff has the right to refuse giving their whole name, never mind their last name, and frankly, I would refuse also. I'm sure you, yourself, would not give some angry, irate stranger your full name.
It frustrates me when passengers have the illusion that their every single need can be catered for. Unfortunately today we live in a society where, you pay for what you get. Hence why easyJet are, A NO FRILLS AIRLINE. You book, pay, fly and you're done. If you don't like it, fly BA.
To conclude; I hope you had a lovely holiday, and I advise you to stay away from the no frills airlines.
ABSOLUTE SHAM OF A COMPANY,
Jan 12, 2010
reviewer: Lynne
from UK
Had a holiday booked with Easyjet for a week to Portugal leaving Luton on 14th January. I decided to go online today to see if I could check in. When I accessed the booking it said it was disrupted / cancelled. Snow appears to have subsided so I was perplexed as to why it would be disrupted but called the only number available at 10p minute and yes they keep you waiting for about 2 minutes befor you get to speak to anyone.
I was told it had been cancelled on 12th December and I had been sent an Email. Despite scouring my inbox several times I received no such email, i was told maybe it had gone in my spam box wherever that may be! When I questioned this method of communication can have its flaws I was told emails are always delivered (it would appear not!). What if I had changed my email address or no longer had online access how would I have picked up an Email? Surely they should have a failsafe of you having to acknowledge said (illusive) Email so they know you have received it.....ahh... but of course if you don't receive it and you turn up on the day to travel I assume you don't get a refund? Easyjet were totally unhelpful in trying to find me an alternative trip with them, I was told that all my out of pocket expenses UK car parking and Hotel night before flight and taxi booked in Portugal were not their responsibilty.....since Easyjet cancelled my flight they are their responsibilty. I was not allowed to speak to a manager and was only given a first name with no surname and I would have to ring back on the 10p a minute line again.
How easyjet continue to survive as a business beats me. I will never consider using any part of Easyjets unethical company again and I would suggest that anyone who reads these reviews do the same. Thankfully Monarch were able to provide me with an alternative and provided excellent customer service.
Cheeky insurance add on,
Nov 15, 2009
reviewer: Rene Kim
from Netherlands
"For your peace of mind" they automatically add insurance on flights leaving from the UK, unless you unselect it. Robbery. They only play this game on flights leaving from UK, not on the ones from Amsterdam, since that is forbidden. No respect for people who try to make money like this. It is similar to "protection money"
They always want more of your money!!,
Jun 10, 2009
reviewer: Anon
from UK
We've just got back from a short holiday in Madeira. We booked with Sovereign Holidays, and were disappointed to find out that the only choice of Airline was easyjet. Strange, we thought as it was an expensive holiday to a 5 star hotel with private transfers... and; Easyjet??!!
We didn't want the hassle of speedy boarding as we wanted to be relaxed, but didn't expect the seats to be so cramped!! I'm 6 foot exactly and there wasn't even enough room to read a paper!! _(and we're talking tabloid here!)
Presumably this is to 'encourage' everyone to pay extra for the speedy boarding. Talk about relaxing and stress free gtravel - NOT! Actually, the plane was so full we were lucky to get a seat together both ways!
In Funchal market you can buy nice large flowers (Lilies I think) which they helpfully box up carefully so you can take them on the plane. Many people on the flight had them. However, when we reached the Easyjet check-in desk, we were all told that the boxes were too long and that we had to either check them in as luggage (around £20 I think) or go away, unpack the flowers, throw away the packaging, cut the stems off and then we coud take them on the plane!
Obviously, no-one tells you this first as they're hoping that you won't be bothered and will just check them in and pay them even more money!
We didn't want to fly easyjet but, as it was a late booking we had little choice - be sure we will be booking early next time as this time on Easyjet - for us - was one flight too far.
An hour delay & speedy boarding chaos,
Jun 10, 2009
reviewer: Barry T
from UK
A few months back we took an elderly relative with us on an Easyjet flight from London Gatwick to Rethynmon (Crete). This route used to be served by the excellent GB Airways (then owned by BA) which had since been gobbled up by Easyjet.
The Outbound flight was delayed for an hour and speedy boarding the usual melee.. I found myself ungraciously barging in front of those smaller or older than me to secure a seat with reasonable legroom for myself and our elderly relative.
The plane was ok, the flight uneventful - however there was the usual barrage of interruptions as the crew tried to sell us anything and everything.
The return flight was on time, but the speedy boarding was even worse as the Greeks just let everyone loose at once!
In summary, Easyjet is cheap and generally cheerful. I wouldn't choose to fly with them, but as with other cheap 'n cheerful companies (think Tesco!) it's fast approaching the point where, if you are on a budget there's little choice left!
egypt flight,
Apr 20, 2009
reviewer: dc
from uk
poor poor poor
you definitely get what you pay for . all they try and do is make more money from you by charging for extras youve already paid for . pay the extra and get a better experience !
LTN - AMS,
Mar 30, 2009
reviewer: Anon
from UK
The flight only being 40 mins means that if they have any disruption to their programme then this is the one to cancell - or though it seems. With little information given , very few options and having to book a flight with another airline with out first having a full refund of my cancelled easyjet flight, luckilly I had the funds to do so. I cant comment on any aspect of their crew, food prices on board as I never made it that far and I never will. Ground staff were distant as there not easyjet staff so dont care about the passengers.
Brilliant,
Jan 14, 2009
reviewer: Anon
from UK
I flew with Easy Jet recently & I thought they were great. Friendly service great crew, and low cost. As for the reveiw below about 'no meal on the plane' thats the whole point of them keeping their prices down for us no-thrills = low cost you cant have the best of both worlds. But Easy Jet do a good job of almost giving us both. Well done guys keep up the good work!
shame about the cabin crew,
Nov 07, 2008
reviewer: b183811
from Uk
If you purchase anything on board an easyjet flight - beware the "we've no change at the moment, I'll come back to you with the 10 pounds we owe you" scam. It gets followed later by "what 10 pounds? No, I gave you the right change". I've been caught out twice from Bristol.
thieves,
Jul 24, 2008
reviewer: mike mckinlay
from uk
I made the mistake of booking the wrong day(sat instead of sun) within 12hrs i corrected it online and did all the work myself, but to no avail as they still charged me £168 in admin fees and flight differant charges. The original flights only cost £170 so i ended up paying double for my simple error.They dont even wear a mask when they rob you, tacky,uncompromising shiesters.
Information underload!,
Jun 18, 2008
reviewer: CRISPY
from uk
Easyjet.....not Easy.....6 hours late leaving Malaga, three different explanations as to why.....no free food on plane to all the disgruntled, very unhappy passengers!
The Airline just doesn't care.
NEVER again!!
Write an airline review
Worst customer service company,
Jun 11, 2010
Easy Jet. . . More like Difficult Jet !,
Jun 07, 2010
Cheeky insurance add on,
Nov 15, 2009
They always want more of your money!!,
Jun 10, 2009