 Poor identification with the customer,
Jan 27, 2010
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reviewer: Joshua Aldous
from USA
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| I showed up at the gate 10 minutes before the slated departure time, and I was not allowed to board the plane, even though the plane sat at the terminal for the 10 minutes until the departure time. The attendants were rude and short, and the plane took off with my bag, which I had to pay to put on board. I had to buy a $300 Frontier Airline ticket in order to make work on time, for being on time to my original flight. THIS AIRLINE WILL NOT TREAT YOU RIGHT. Avoid flying with them at all costs. |
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 Continental-late and poor service,
Dec 03, 2009
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reviewer: J Walker
from UK
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ALB-EWR-LHR. I've flown this route over 5 times in the past year. The ALB to EWR leg is consistently late coming in and going out. Staff are friendly at the airport, but trying to make changes on the phone is both difficult and expensive, even if the change is simply eliminating the first leg of the flight and picking up the reservation in EWR.
I feel bad for the aircrew and maintainers, but their corporate and customer service decision making just isn't competitive with airlines like Virgin, Jetblue, or even British Airways or Air France. And the flight experience itself begins with a video of their CEO droning on with the same speech every time and continues through bad food and uncomfortable seats, with touchscreens that force you to poke the person in front of you's headrest (and be poked in turn by the guy behind you). Bad design.
Just my opinion, but I think they are kind of like the GM of airlines---bloated with a high cost structure and corporate overhead, stuck in an old business model, and therefore doomed to failure. |
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 Continental Airlines generally gets it right,
May 13, 2009
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reviewer: Dr. Stan
from Méxco
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I fly about 75,000 miles a year and I ONLY fly on Continental Airlines, basically because they have great service from Mexico City (where I live) and I very rarely have complaints. Some of the FA's, especially on trans-Atlantic flights, can be rude and uncaring but they have no idea of what "international" means and are stuck in expecting everyone to be "American" and have the Americans' patterns of responses and needs.
The food is generally good, sometimes SUPERB. The frequent flier program is second to none. |
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Worst Airline - never think to buy ticket,
Apr 04, 2008
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reviewer: Jasvir Dhillon
from Canada
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Online Booking system is worst ever on continental.com (if u still plan to go
on continental they dont even think to book online), that is only for charging
people and then not providing them any service, they wont care if its there
mistake n they havent provided full information to customer before
completing booking, they ll still charge you n nva accept that its there
mistake n wont return any money... dont go for cheap prices ... if u ll go be
prepared for cheap service too n believe it wont be any service too...
ultimatly you have to get other flight, and you will have no way to get you
money back so avoid mistakes.
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 OK, but upgrade your Transatlantic planes!,
Oct 12, 2007
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reviewer: Terry
from U.K
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Flew with Continental to Seattle via Newark from Manchester.
All flights were on time, but Transatlantic on a 757 give me a break, this is something I have gone on on a holiday to the Med!
Cabin crew excellent going, poor coming back. Return transatlantic trip horific, I think they put a whole crew together of newbies and it showed.
Please upgrade your entertainment options, watching a purple & green screen from about 8 feet away is a joke.
Don`t think I would fly Continental again |
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CO rocks,
Aug 13, 2007
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reviewer: Jitendra
from Canada
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| i flew from YYZ to EWR on CO. i was expecting the usual service no food and no refreshnments. But to my exception it was great i recommend Continental. Try it and see |
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Best Airline,
Aug 05, 2007
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reviewer: Ashok
from Toronto, Canada
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| i flew from toronto to delhi via newark. it was one of the best flights i ever had it was on time and nothing got taken from my luggage. all the flightts were on time and the service was exceptional. the food was good as well. only one problem the connections arent that great from toroto and on the return journey you have to collect your luggage in Newark and clear US customs then recheckin your luggage but other wise. Continental is as good as British Airways, Lufthansa and Swiss International Airlines. |
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Saved some money at least,
May 26, 2007
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reviewer: Josh
from USA
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| Continental is a pretty lame airline overall. Nothing stands out about them, but they get you there. I flew from Newark to Paris roundtrip for only 311.00 and that was booked through the airline! Yes, the 757 transatlantic flight in coach is comparable to Dantes' lovely description in the Divine Comedy, but the meal was good, the service was acceptable, and we landed on time. |
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The worst airline - they show no respect for humans!,
Mar 22, 2007
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reviewer: Navira Mirpuri
from Hong Kong
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I am from an Indian origin residing in Hong Kong. My husband & I traveled 1st time on Continental Airlines and we have been deeply affected by racial discrimination from flight attendants and ground staff stationed at the gate for our flight from Newark to Hong Kong They had the most unprofessional behavior. They were extremely rude to us and insulted us in front of 150 passengers. They made me cry and humiliated us in front of everyone.
We got seats right before the toilet. These seats could not move or recline and the passengers in front of us reclined their seats before take-off and it was hurting my husband. Moreover, hot water was dripping from the top cabin due to an air-conditioning problem (as per the flight attendant). The flight travel time was 15 1/2 hours.
We explained this in the most polite way to a Chinese flight attendant well before take-off. We explained the situation and requested to change our seats. He said no seats were available whereas I can assure you there were more than 4 seats vacant. Passengers were lying down during the flight. The flight attendant called a lady from business class. When she came, we told her about the problem and before we could finish talking she starting really yelling at us. She then threatens to kick us out of the plane. Before we could even digest the fact that someone was screaming at us, she quoted "I know how to deal with your type of people". Saying this, this stormed out and came in with the supervisor at the gate who was a black Gentleman. He just starting screaming and shouting that our type of people are always here to create a problem. He literally told us to get out of the plane and he promised that we could never board a Continental flight again and he didn’t care if our ticket went to waste. He was pointing his fingers at us. This is the most disrespectful body language in any culture. It looked like he was going to beat us up. It was terrifying as we have never come across such a behavior from anyone let alone an airline staff.
Since we were desperate to get back to Hong Kong as we had an important meeting to attend on March 16th, while crying I had to apologies to the staff to let us stay in the flight. That is how ugly the situation got. We had to hold out blankets for 15 1/2 hours to cover ourselves from the hot water dripping above us. The seats shouldn’t have been sold to any passengers. The passenger in the aisle seat next to us was complaining but they only shouted at us.
We were too shocked to say anything. We did not abuse the staff, we need not use foul language and we did not even raise our voices and they treated us with offensive manner. In the middle of the flight, another black attendant starting telling us that we were being unreasonable and should accept anything that the airline gives us.
I am completely disheartened by this personal experience. I will never travel on Continental ever again.
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Continental 737/757 seating!,
Aug 22, 2006
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reviewer: Mr. Ed
from USA
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| The seats in the Boeing 737 and the 757 in the econ class SUCK! The backing is pitiful to say the least! They feel like they are ready to give any minute, they are thin and generally uncomfortable. Boeing states that the airline chooses the seats not them, they comply with the airlines orders. |
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 Just Fair,
Jan 11, 2006
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reviewer: Airline Critic
from USA
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Well, to be fair, there are plenty of worse American carriers, but Continental is sure aiming for the "First Prize" of Mediocre Carrier of the Decade. I've flown them in coach and Business/First class and, to be honest, except for the size of the seats up front, it's hardly worth the upgrade. The food, for starters, is as bland and mediocre as it comes--and I'm talking about in Business/First class, so you can just imagine what it's like back in the "cattle" car! Yuck! The level of service varies--sometimes the flight crew are friendly, courteous and helpful; other times they're snappish and rude. I think it depends on how many hours they've been forced to work by an airline that clearly does not give a hoot about its employees.
Mostly, I've flown the LAX-EWR (Newark) route. A word of caution for those of you flying Continental into Newark: If you've checked your bags through, don't expect to retrieve them in a timely manner. Without fail, I've had to wait at least 45 minutes at the baggage carousel for my bags EVERY time I've flown into Newark on this airline! The last time, I flew on a "red eye" which arrived at Newark at 6:00 AM and I (along with the rest of the passangers) waited for ONE FULL HOUR for my bags to come out. After flying all night, and then stumbling bleary-eyed, cranky and exhausted through Newark airport (an airport just crying out for a complete makeover--jeez, that's one UGLY airport!), the last thing I felt like doing was standing like an idiot in baggage with sixty or seventy other passangers--all mumbling and grumbling and hissing disatisfaction--for a whole hour under those hideous flourescent lights! |
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All around poor experience,
Nov 04, 2005
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reviewer: Natalie Lehman
from USA
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| Flight was delayed due to mechanical malfunction. Missed connecting flight and no flight out until late afternoon the next day. Bathroom in the express plane was deplorable! Worst of all, the "Wecare" customer service reps have proved to not care at all. We have received no compensation and Continental has refused to refund a ticket that we were unable to use due to airport closures from the hurricane. |
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Depends where you are sitting,
Oct 23, 2005
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reviewer: Simon Harris
from UK
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I have to travel to the US on business about onceevery 6 weeks from the UK. I am fotunate enough to have ennough Contiental frequent flyer points to be able to upgrade to Business First.Great service, food and cabin staff.Yes, i know you are paying the extra so would expect good service,but why, oh why are the staff in coach so grumpy. If i had to travel coach i would fly either BA or Virgin where you are made to feel welcome in coach.By the way, avoid the 757 on the transatlantic, i agree with others they really are not up to it
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