 Customer Service Ha Ha,
Dec 14, 2008
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reviewer: paul
from uk
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Never ever find your self having use the cutomer service department of this airline, it is a disgrace.
No other airline I know of would leave a young woman with the prospect of being stranded for the sake of 13 euros for excess baggage
this was at Tenerife South
they are a shambles
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 Lost & found luggage , Apr 08,
Apr 30, 2008
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reviewer: George
from USA
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Have flown from JFK to MAD,upon arrival my bags
did not show-up,I was told that my bags were in holding and it may take 2-6 hrs to sort it out,than Iberia will deliver them to us. We were driving to Torrevieja and praying on the way.
Then 2 days later the bags were delivered. |
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 Iberia poor OneWorld experience,
Dec 06, 2007
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reviewer: Deborah Dawn
from UK
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| 6.12.2007 This was Return sector of a BA booking to Barcelona. Cabin Crew polite and well turned out. Tea cost €2 and the water was lukewarm. Cabin music was atrocious a poor attempt at seasonal Christmas music. Worse still it was played throughout the cabin from the top of descent for 30 minutes prior to touchdown and then during to taxiing. Landing a 'thumper' and no apology. All in all a poor experience. |
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Iberia are OK..,
May 26, 2007
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reviewer: Maria
from UK
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| I chose Iberia because of the price. I flew to/from Sao Paulo from Madrid, both flights were on time. The inboard entertainment was fairly poor, the service was average and between meals the flight crew were not to be seen, despite this there was always a member of the flight crew at the rear of the plane where there was always drinks of all types available. The interior of the plane is fairly drab and could do with a makeover. If you do choose Iberia because of the price then please do not expect too much, they are ok. |
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 Bad service, long delays and lost luggage.,
Dec 19, 2006
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reviewer: MATT896
from UK
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| Worst airline I've flown by a long way, and I've flown alot! All four flights were ddelayed and my luggage was lost. The staff are rude and have no common sense. Will never fly again and you shouldn't either!!! |
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We Hate to fly and it shows,
Sep 22, 2006
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reviewer: Christina
from Valencia Spain
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| We have been forced to fly on this airline by the Oneworld Alliance. We have made at least five trips a year to Spain from the US for the last 6 years. We know this airline. NEVER will you be greeted by a pleasant or knowlegable person at the check-in desk. Even paying 10 times more to fly in Business Class does not gaurentee a smile. Avoid if you can. Be prepared to feel like you are an unwelcomed guest if you must fly with them. A Shame for Spain. |
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lost Luggage IBERIA .. AIRWAYS,
Aug 20, 2006
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reviewer: Mark jones
from uk
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| DO NOT USE THEM THEY LOST OUR LUGGAGE ON THE WAY OUT TO SPAIN AND YES THEY THEN FOUND IT ONLY TO LOSE IT AGAIN PERMANANTLY ON OUR RETURN . Very poor pay extra and dont use them |
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Iberia, never ontime!,
May 14, 2006
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reviewer: S P
from SE
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I have taken Iberia from Europe a couple of times to fly to Argentina.
Only 1 time out of 6 flight where they almost on time. Their service varies from bad to worse.
The only thing that motivated me to fly with them a second time was the low price. But not even the low price can motivate me to go with Iberia again.
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the worst service ever !!!!!,
Nov 29, 2005
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reviewer: David stewart
from Finland
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here is a copy of the e-mail I have sent to Iberia. There reply was a "standard letter" not accepting any resposibility. The sooner they go out of business the better !!!!
REF booking 2KSSH4
Family Stewart
We checked in at Malga airport on 16.11 to go to Cph. Our bags were checked
through to our ultimate destination of Oulu in Finland (booked with SAS on a
seperate ticket) BAGAGE TAGS IB 599652, 653, 654, 655, 656.
We arrived in Madrid at 13.00 over 2.5 hours late. I joined the queue at
terminal E transfer desk, eventually arrivng at the desk at 14.10. I was
told that the flight would be going soon and to check the TV screens for details,as we allready had our boarding cards. AT 14.20 the flight was CANCELLED. I tried to go back to the transfer desk but was RUDELY told to "JOIN THE QUEUE".
The queue was now very long , and in fact when I eventually arrived back at
the desk it was 17.20. I had been queing for over 4 hours !!!!!. At no point was my wife offered any help with our two small childeren of 1.5 and 3 years old.
In fact when she asked for help she was rudely told "we are Too busy". I was offered standby tickets to CPH that night, but refused them as there were allready over 25 people on the waiting list, and my children were tired and hungry, and we had to look after them. We were then booked on the flight from Madrid to Stockholm on 17th at 17.00. We were assured that our bags would be re-routed direct to Stockholm for us there. I stupidly accepted this as being correct. We were then told to go downstairs to the Iberia desk for hotel vouchers etc.
Off we went and were met with another 1.5 hour queue !!!!! we were then told to wait outside for busses to take us to the hotel. After abour 30-35 mins no bus arrived, and my son, who is an astmatic had a serious astma attack outside the terminal. We administed his medicine that we carry with us, but I was very concerned for his health as he was in a tired condition. I ran inside and asked for help to find us a hotel at once, explaining that my son was ill outside. I was met with the most unbeleivably reply from your staff. Their reply was "we are busy you will have to wait". I then lost my temper and shouted at the top of my voice that my son was ill and i need help there. Your staffs reply was even more unbeleivable . I was shouted back straight in my face to shut up and wait. They then went away to count boarding cards,ignoring my pleas for help. I went outside and we administered some more medicine to my son who, after a while, become well enough to travel on the bus to Avila. Apparantly your nearest hotel some 2 hours away.
We have now travelled with your airline today (17.11) to Stockholm and NO
BAGS HAVE ARRIVED.
We have been pushed around by your airline and lied to at our faces just to
GET US OUT OF THE WAY
Your airline is the most unprofessional, incompetant company I have ever come accross.
I now ask you the following, any your reply to these questions will determine if I start to take legal advice on claiming compensation against your airline for the possible injuries to my son caused by the negligance of your staff,
along with the stress caused to us by this.
1. WHERE ARE OUR BAGS ?
2 HOW CAN YOUR STAFF CONSIDER COUNTING BOARDING CARDS MORE IMPORTANT THAN A
MEDICAL EMERGENCY CAUSED BY YOUR AIRLINES INCOMPETANCE. (Had our family been
promply attended to at the transfer desk we would have had time to look after our son better to prevent this astma attack.) In fact there was no control of stopping people smoking anywhere in the terminal. Although signs clearly stated no smoking 3. Where were all your mangers? We asked on several occasions for a manager, and were met with the reply "THEY ARE NOT HERE"
I await your reply in the next 24 hours
David M Stewart
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Your on Iberia,
Nov 24, 2005
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reviewer: Jorge
from Portugal
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LIS-MDR-LIM On a recent flight with my wife, I could not believe that the Iberia personnel actually made me open my baggage, to remove something, because we had 2Kg over the 40 Kg limit. Unfortunately this was just the beginning, I was also informed that although I had made seat reservations when I bought my tickets, Iberia does not honor seat assignments, also the Iberia personnel in Lisbon could not assign seats on the Madrid Lima leg of the flight, so I would have to do that in Madrid. After nearly an hour to get from one terminal to the other we were 20 minutes from flight time when I was finally able to get two seats, 10 isles apart! Only after some serious arguing were the seats changed.
As far as food goes, on the Lisbon Madrid flight, NO FOOD. On the Madrid Lima flight, lunch was served at 5 PM, we were starved. On the 11 hour flight there was only another meal right before landing.
SMILE your on Iberia!
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No customer service,
Aug 04, 2005
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reviewer: margaret chesterman
from canada
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| This has to be one of the worst airlines in existence. My daughter was a student abroad and trying to return home. She was overcharged for her luggage, they did not check her bags through as promised, and when she tried to complain received no help at all. They are rude and indifferent. If you call the customer relations department they tell you to send an e-mail (they don't handle complaints). If you send an e-mail they do not respond. If you send a fax they do not respond. Will never use this airlines again. Give them zero stars if I could. |
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poor attitude,
Jun 03, 2005
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reviewer: Robert
from Australia
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| Iberia has the worse customer service of any airline I have flown. No matter what time you turn up for check in you wont get allocated a seat of your preference. Their standard answer is the plane is full. They completely ignore requests from customers and fail to respond. They are rude, unhelpful. This is certainly one airline I would avoid in the future. |
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Poor customer service,
Feb 26, 2005
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reviewer: Steve DENTON
from Belgium
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Flight IB 3214 Madrid-Brussels 24 February 2005.
The flight was due to depart at 16.20. At about 16.00, an announcement was made saying that the flight would be delayed by 20 minutes “due to technical reasons”. The gate attendants went away leaving the passengers with no further information.
I went to an Iberia information desk at about 17.00 but no information was available. My wife went later but was treated rudely by the staff. I went again to the desk at 17.45 and asked if the aircraft was in fact at Barajas. They said they did not know. I was told that the flight “May leave at 18.30 but that was not confirmed”. I said that it was disgraceful that the passengers had been abandoned at the gate with no information. It is ironic that, next to the Iberia desk are large panels proclaiming, “Iberia, our objective is punctuality”.
At 17.55 an announcement was made that the delay was due to the fact that repairs were being made to the aircraft and that the flight would depart at 18.30.
At 18.20 the gate attendants returned and started boarding the flight (we were taken by bus to a remote stand).
After boarding, we were informed that, as some passengers were “no-shows”, their luggage would have to be unloaded. This process took 1˝ hours and the flight finally took off at 20.20, arriving in Brussels just after 22.00 about 3˝ hours late. During the long delay on board before departure we were given a glass of water. During the flight, snacks were offered for sale!
We all understand that unforeseen problems can cause delays. However, this is no reason for passengers (paying customers) to be abandoned and not informed about what is happening. Iberia’s lack of common courtesy and customer service is a disgrace for a national airline.
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